SHIPPING & RETURNS

Shipping Policy

Attachment Authority offers shipping to all 50 United States and Canada.

  • US customers will receive orders in 7-10 business days with standard ground shipping. Dependent on stock levels
  • Expect LTL or truck freight shipments to arrive in one week.  Dependent on stock levels
  • US customers can choose Next-Day Air or 2nd Day. You will be required to pay a calculated shipping fee. 
  • Canadian customers will receive orders in 10-14 business days with standard ground shipping. Dependent on stock levels Expect LTL or truck freight shipments to arrive in 4 to 6 weeks. Dependent on stock levels
  • Canadian customers can choose expedited shipping and will be required to pay a shipping fee.
  • The warehouse ships Monday through Friday from 8am to 4pm EST. If you place your order after hours or on the weekend, your order will not ship until the next business day. No Saturday delivery.
  • You may receive multiple shipments at different times from different locations. Smaller items are shipped via UPS. Parts weighing over 150 lbs. (attachments, tracks, solid tires, and over-the-tire tracks) will arrive via truck freight shipment.

Truck Freight Policy

If an item is 151 lbs. or more, it will be shipped via Truck Freight (on a semi-truck) and you must have the means to unload it from the truck. Expect LTL or truck freight shipments to arrive within 3 to 4 weeks. Dependent on stock levels The shipment MUST BE INSPECTED UPON RECEIPT. The consignee (you or someone you appoint) must completely open and inspect the product.

You will be asked at checkout to agree that you can and will accept truck freight shipping at your shipping address. If you agree to truck freight, but are unable to accept it upon arrival, you will incur return fees.

What if my item shipped via truck freight arrives damaged?

Please note ‘Damaged’ or “Short” and a brief description of the damage or shortage found on the delivery receipt. Call the Attachment Authority team, email us photos, and we will ensure  a satisfactory outcome.

If the outside packaging has any signs of damage like creases, rips, tears, holes, punctures, crushed in, etc., please send photos of the package and of the products inside. Call the Attachment Authority team, email us photos, and we will ensure  a satisfactory outcome or call 317-597-4955.

Why do I need to inspect the shipment?

It is VERY IMPORTANT that the freight is inspected before you sign the delivery receipt. By signing the receipt and accepting the shipment, you are releasing the freight company and all of its affiliates of any liability for damages that are not reported on the delivery receipt at the time of delivery.

If you discover damage after the freight driver leaves, email todd@attachmentauthority.com or call 317-597-4955 within 48 hours so we can report it. We only have a few days to report damage that isn’t reported on the delivery receipt and it is a lot harder to win the claim.

Return and Refund Policy

Attachment Authority as owner of the Attachment Authority trademark supports a 30 day return policy. All items returned must be in the original packaging, in new uninstalled condition and you must include a copy of your invoice.

 Credit will be issued to the original credit card used to purchase the item. If the incorrect order was an error by the customer, charges for shipping are non-refundable and return shipping fees may apply. If it was aa Attachment Authority error, Attachment Authority will cover shipping expenses and issue full credit for the parts. For your protection, we recommend that you use Insured Parcel Post and that you keep all the shipping receipts. All regular freight returns are subject to a restocking fee of 15% of the purchase price. All shipments must be prepaid, COD and freight collect shipments will be refused. 

Attachment Authority is not responsible for returned merchandise lost in transit including if a shipment is refused. Bobcat recommends you do not refuse a shipment due to lack of track ability. A credit will be issued when Bobcat receives the part and verifies that its condition is acceptable.

Attachment Authority reserves the right to refuse any returns if they do not meet our return requirements. If these requirements are not met, parts will be either scrapped or returned to you at your expense.

Attachment Authority Dealers are unable to accept returns for online purchases.

Warranty Policy

Attachment Authority will rely on our trusted manufacturers to supply and support the products sold on Attachmentauthority.com and its representatives. The majority of attachment products for sale come with a manufacturer represented warranty against manufacturing defects for at least a 12 month period after the date of sale.

During the warranty period, the owner shall provide proof of purchase for warranty coverage. Attachment Authority may, at its option, require failed parts to be returned for analysis. The shipping charges are the responsibility of the customer. If the part is deemed warrantable, credit will be given for shipping charges and the purchase price of the failed part. If the part is determined to be non-warrantable, the customer will be responsible for return shipping charges at Attachment Authority’s shipping rates.

This warranty does not cover replacement of scheduled service items such as oil, filters, tune-up parts, and other high-wear items. This warranty does not cover damages resulting from abuse, accidents, alterations, use of the Attachment Authority product with any accessory or attachment not approved by Attachment Authority

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Questions?

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